Business Benefits of Customer Relationship ManagementThe two main reasons that companies are interested in Customer Relationship Management applications are: 1) To increase top-line revenue, and If your job is creating profitable, satisfied customers for your business, either through Sales, Marketing or Customer Service, then CRM should be the primary tool of your occupation. CRM improves top-line revenues and reduces bottom-line expenses by automating internal processes and networking selling activities across: A major benefit can be the development of better relations with your existing customers, which can lead to:
Once your business starts to look after its existing customers effectively, efforts can be concentrated on finding new customers and expanding your market. The more you know about your customers, the easier it is to identify new prospects and increase your customer base. To Learn more about the benefits of Customer Relationship Management and the specific features of Sage CRM, visi: Sage CRMSage CRM is the designated product name for the basic Sage CRM package. It is designed to operate in your internal, local area network environment. Click for more information about SageCRM. Sage CRM.COMSage CRM.COM is the World Wide Web, Internet version of Sage CRM. With this system, yu have the ability to access your CRM information for anywhere you have an Internet connection. Read more about this version at SageCRM.COM Read the following, attached white paper to learn more about using SageCRM to help you navigate out of the current business climate. Use SageCRM to build an infrastructure to support the anticipated growth in the coming recovery.
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“The speed at which our warehouse team was able to learn to use the system was another plus. I can teach someone all they need to know to use the system to pick orders in about fifteen minutes."
Alan Wyne
General Manager
Berry Plastics (formerly Rollpak)
Goshen, IN -
“E-Z WMS has eliminated all the spikes in our inventory counts. It has reduced mistakes, sped up shipping and made a major difference in our comfort level at year-end. It’s unbelievable the difference it has made in a year.”
Sandy Garver
Warehouse Manager
Alpha Systems, Inc.
Elkhart, IN -
"PSSI has provided us with great customer service. They have helped us in many ways since we became partners with them. I would definitely recommend them to someone else."
Ms. Maria Grossman
VP & Controller
Indiana Municipal Power Agency
Carmel, IN -
“We’re far better organized today as a result of implementing our system.
"With all the time and labor we’ve saved, we now devote more time to contacting clients and serving our customers.”
Justine Williams
Office Manager
St. Joseph Paper & Packaging
South Bend, IN -
“Once you know how to use the system, there isn’t anything you can’t get out of it. The system is really user-friendly and intuitive for our office users. The screens are well laid-out and consistent. But the real versatility shines through for the power-user, who can drill down to unprecedented levels to extract key data and trends from the system – it’s fast, simple and powerful.”
Lila Leonard
Vice President of Finance
Rollie Williams Paint Spot, Inc.
Elkhart, IN -
“In fact, you know the thing I liked most? That you got our ERP implementation done in a very professional manner, but we also had fun!”
Connie Napier
Project Coordinator
Glunz & Jensen / K&F, Inc.
Granger, IN -
“The barcode and data collection systems have given us real-time inventory analysis. We’ve cut our number of inventory counts in half already. It’s real-time from the shop floor straight to the balance sheet.
“Our inventory accuracy has been dramatically improved, and that’s been a huge payback, in addition to improved reporting.”Connie Napier
Project Coordinator
Glunz & Jensen / K&F, Inc.
Granger, IN -
“E-Z WMS has eliminated the need to have paper in our system. We eliminate the paper chase, the hand-written confusion, the missed communications. At the same time it allows us to provide key employees with information on multiple work centers, thus allowing them to manage more work centers.”
Alan Wyne
General Manager
Berry Plastics (formerly Rollpak)
Goshen, IN -
“Utilizing the software we got from PSSI fully yields big savings to us."
Dean Skwarcan
Vice President
St. Joseph Paper & Packaging
South Bend, IN -
“We have gained more than a 25% increase in order ship rates while total warehouse staff has actually decreased.
“Without this software, our shipping could never have kept up with our sales increases.”
Eric Kronemeyer
VP Operations
Alpha Systems, Inc.
Elkhart, IN -
“Through it all, you guys always did the right thing.”
Lila Leonard
Vice President of Finance
Rollie Williams Paint Spot, Inc.
Elkhart, IN -
"Your group was great through the entire process — always professional, friendly and quick to respond.
“I’ve worked with your team several times over 15 years, and I wouldn’t have felt comfortable with anyone else. As always, you were on-time and on-budget.”Connie Napier
Project Coordinator
Glunz & Jensen / K&F, Inc.
Granger, IN -
“We would need a lot more people on our staff today if we did not have this system.
“[With our system from PSSI] we produce more, with fewer errors, in less time. And we catch the rare mistake sooner.”
Doris Fletcher
Vice President Manufacturing
Union Products, Inc.
Cromwell, IN -
“You guys are always so quick to respond. Everything went really well during the upgrade process, despite staff changes at our end. I really have nothing negative to say.
“I’ve worked with your team several times over 15 years, and I wouldn’t have felt comfortable with anyone else. As always, you were on-time and on-budget.”
Connie Napier
Project Coordinator
Glunz & Jensen / K&F, Inc.
Granger, IN -
“This was the smoothest upgrade I’ve ever been involved with — and I’ve been through a lot of them in my career.”
Kent Deal
General Manager
Glunz & Jensen / K&F, Inc.
Granger, IN -
“E-Z WMS allows us to run our business with as few as one-sixth the number of employees our competition uses.”
Alan Wyne
General Manager
Berry Plastics (formerly Rollpak)
Goshen, IN -
“Now we can quickly look up customer history for things like pricing and purchases, when and how we shipped, quantities, order numbers, customer P.O.’s and much more, instantly.”
Cindy Borich
Customer Service Manager
Clean Seal, Inc.
South Bend, IN -
“We would need a lot more people on our staff today if we did not have this system.
“The system has eliminated purchasing pressures. We can plan now.”
Doris Fletcher
Vice President Manufacturing
Union Products, Inc.
Cromwell, IN -
“It went brilliantly!
“I’ve been involved with many of these projects, both large and small, and this is the smoothest I’ve ever seen one go.
“It’s nice to have faith in your partners.”
Penny VanHorn
CFO
Trevco, Inc.
Troy, MI -
“I’m a firm believer in working smarter not harder, and [our software from PSSI] does just that for us.
“The project was on track for the agreed upon cost and schedule. We searched a long time for the right system… we checked references, and it was clear that PSSI was at the top of the list.”
Bill Dawson
Vice President
General Manager
Clean Seal, Inc.
South Bend, IN -
“EZ-WMS has virtually eliminated our mis-shipments. The discipline required by the system in picking, packing and shipping makes the process faster and provides a much higher degree of accuracy than was possible prior to the deployment.”
Alan Wyne
General Manager
Berry Plastics (formerly Rollpak)
Goshen, IN -
“I’ve worked with your team several times over 15 years, and I wouldn’t have felt comfortable with anyone else. As always, you were on-time and on-budget.”
Connie Napier
Project Coordinator
Glunz & Jensen / K&F, Inc.
Granger, IN -
“[Clean Seal] now achieves 99.9% on-time shipments.”
Apryl Turczynski
Purchasing Manager
Clean Seal, Inc.
South bend, IN -
“The system has really improved our customer service! We can take multiple orders simultaneously, check orders faster, know when incoming product is due, keep our customers informed and make better promises on delivery.
“We’re far better organized today as a result of implementing our system.”
Justine Williams
Office Manager
St. Joseph Paper & Packaging
South Bend, IN -
“The PSSI staff helped us achieve giving our people the tools they need, and to keep us focused on doing even better in the future.”
Bill Dawson
Vice President
General Manager
Clean Seal, Inc.
South Bend, IN -
“We have reduced paper invoicing and all those associated costs in paper, staff and postage by 75%.
“We can put in so many more orders so much faster, and the system has saved us from hiring more staff.”
Kent Dennis
President
St. Joseph Paper & Packaging
South Bend, IN -
"With [our system from PSSI], we’re putting out more quotes with fewer customer service reps than we otherwise could do.
“Today, we do 35% more business, using one production shift compared to the previous three shifts, with over 40% less staff.”
Bill Dawson
Vice President
General Manager
Clean Seal, Inc.
South Bend, IN -
"They have always been there to help me out."
Ms. Angie Hill
Accounting Supervisor
Computer Care Company
Adrian, MI
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